Please note the following conditions in order to qualify for a refund and or exchange.
Please note that Final Sale items are not eligible for a return.
ANGELA MARA reserves the right to reject returns which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.
We are unable to offer exchanges at this time, however we do accept returns. We ask that you return the original merchandise for a refund and proceed to place a new order for the appropriate item.
Refunds are issued within 5 business days of receiving your return to the original payment method. Once your refund has been processed, a refund confirmation will be sent to the email address on file. Your financial institution may require additional time to process the refund to your account.
Please note that the original shipping fees are not refundable.
To initiate your return
For returns or any shipping related issues, we ask that you send us an email with subject <Order Number – Exchange/Return/Mis-shipment/Tracking> and we will be more than happy to assist you.
Once an order is placed, you will receive an order confirmation email with your order summary. The order confirmation acts as an invoice and includes your order number and all relevant details.
Once an order is placed a standard processing time of up to 2 business days is required before the order is shipped out.
Orders placed after 12:00 PM (EST) may be processed the next business day and orders placed over the weekend and on holidays will be processed the next business day starting at 9:00 AM (EST.)
Angela Mara currently ships to Canada and the United States. Once your order has been shipped, you will receive an email update with shipping details along with the associated tracking number. You may follow the link in the email to check the estimated arrival of your order.
Please note that tracking information will only be updated online one business day after your order has been shipped.
Duties & Taxes
Sales taxes will be charged at the applicable federal and provincial rates of the province to which the order is being shipped. You will not be subject to any duties upon delivery.
Please note that packages shipped to the United States may be subject to customs and import duties, taxes, or fees. Angela Mara is not responsible for these fees and cannot provide an accurate estimation of these costs.